Account Security

Create a strong, unique password for your Shock account. Avoid reusing passwords from other websites, and never share your password with anyone.

For instructions on updating your password, see our How to Change Password article.
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Add an extra layer of security by enabling Two Step Verification in your Shock Profile under Account Info. Once enabled, you'll need a code from your authenticator app when logging in.

For setup instructions, see our 2FA Setup article.
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Never share your password or authenticator codes with anyone. Be cautious of anyone asking for your login details, even if they claim to represent Shock.
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Avoid clicking suspicious links or opening unexpected attachments. Always check that you're visiting the official Shock website before entering your login details.
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Use a screen lock on your devices and avoid saving your login details on shared or public devices. If you use a device you don't own, make sure to log out when you're finished.
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Be cautious of anyone claiming to represent Shock through unofficial channels. Never share your password or authenticator codes with anyone. If you're unsure whether a message is legitimate, contact our official Support team through 24/7 Live Chat or at [email protected].
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If you notice unfamiliar activity on your account or believe someone else may have accessed it, contact Shock Support as soon as possible.
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If you believe someone has accessed your Shock account without your permission, contact our Support team immediately through 24/7 Live Chat or email [email protected]. If you can still access your account, consider changing your password and reviewing your account security settings.
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If you have concerns about your account security or have any questions, contact our 24/7 Live Chat Support or email us at [email protected]. We're always happy to help!