We understand how frustrating it can be to lose access to your email or 2FA code, and we’re here to help you get back into your account as quickly and securely as possible.
How to Recover Your Account
If you're unable to access your registered email or 2FA, don't worry! Simply reach out to us through Live Chat or email us at [email protected]. To get started with the recovery process, please provide the following details:
Your username
Your previous email address (the one associated with your account)
KYC information (First and last name) (if applicable)
This will help us verify your identity and begin restoring access to your account.
What Happens Next?
After you contact us, our support team will get to work right away. Please allow up to 24 hours for an initial response as we review the details and help you regain access. We may request further information if needed to complete the recovery process.
Thanks for Your Patience
We truly appreciate your understanding as we handle your recovery request. Our top priority is to keep your account secure and ensure that your experience with Shock is always positive.
Need Additional Assistance?
If you have any other questions or need further support, don’t hesitate to reach out. You can always contact us via Live Chat or email us at [email protected] – our team is available anytime to assist you!