Shock may require you to verify your identity to protect your account, prevent fraudulent activity, and meet applicable legal and regulatory requirements.
You can access the verification portal through your Shock Profile by selecting Verify from the menu.
Why Is Verification Required?
Account verification helps Shock confirm your identity and may be required to access certain services or complete specific transactions.
Depending on your account and verification requirements, you may need to complete different verification steps.
Understanding the Verification Steps
Verification may involve the following stages:
1. Email Verification
Confirm your email address to establish that you have access to the email associated with your Shock account.
2. Basic Information
Provide the required personal information through the verification portal. Make sure all details are accurate and match your official documents where applicable.
3. Identity Verification and Facial Recognition
You may be asked to submit an identity document and complete a facial recognition check to confirm your identity.
Follow the instructions provided in the verification portal to complete this step.
4. Proof of Address
You may be asked to provide a document confirming your residential address. Ensure that the document meets the requirements specified in the verification portal.
5. Proof of Source of Funds
Additional verification may require information or documentation showing the source of your funds. Follow the instructions provided if this step applies to your account.
Please note: The verification steps required may vary depending on your account and the checks necessary. Not every user will necessarily be asked to complete every step.
How Do I Complete Verification?
Visit your Shock Profile.
Select Verify from the menu.
Review your current verification status and the requirements displayed.
Click Verify to access the verification portal.
Follow the instructions and submit the requested information or documents.
What Happens After I Submit My Information?
Your information may need to be reviewed before verification is completed. Processing times can vary depending on the checks required.
Submitting information does not guarantee immediate approval. Additional documents or information may be requested if necessary.
Need Help?
If you have questions about verification or need assistance with the process, contact our 24/7 Live Chat Support or email us at [email protected]. We're always happy to help!