When you make a crypto purchase, the transaction undergoes a process called confirmation on the blockchain. Essentially, network nodes need to validate the transaction, and this process can take some time, depending on factors like network congestion and transaction fees. Think of it like waiting in line—sometimes it’s quick, sometimes it takes a bit longer.
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Here’s how it works: After you initiate a transaction, it enters a pool of unconfirmed transactions. Miners then pick up these transactions and add them to a block. The time this takes depends on things like network traffic and the fee you’ve set. A higher transaction fee can incentivize miners to prioritize your transaction, speeding up the process.
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Once your transaction is included in a block, it gets confirmed, and your purchase is credited to your account. However, delays can happen, especially during periods of high network demand, similar to traffic during rush hour.
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Unfortunately, our support team has no control over these factors, as they’re entirely dependent on the network itself. If you choose a lower transaction fee, it might take longer for miners to pick up your transaction, while higher fees tend to speed things up.
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During peak times, confirmation times may be slower when the network is congested.

You can always check the status of your transaction under Transactions > Purchases, but rest assured, once it’s confirmed on the blockchain, your balance will be updated automatically.